What Are Specific Situations Where An Ombudsman Can Assist?

An ombudsman is very helpful with an organization: 1) If you are uncertain about which policy, procedure, or regulation applies to your situation. 2) If you feel that you have been unfairly or inequitably treated or that a policy, procedure, or regulation has been applied unfairly or erroneously, or is itself fundamentally unfair. 3) If you have a problem that requires someone to help negotiate a solution, or to help facilitate your communication with others. 4) If you would like to find out who has the authority to make an exception to a rule or policy. And 5) If you want to know the right person or office to whom to direct a formal complaint or grievance.

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Ombudsman Information

The word ‘ ombudsman ’ dates back to 1809 when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizens’ complaints against governmental agencies. Ombudsman loosely translates as ‘ citizen's defender ’ or ‘ representative of the people ’. In Swedish the word - ‘ ombudsman ’ is without gender and can indicate a person of either sex. However, it is becoming common to use the term ombudsperson in lieu of ombudsman.

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