Ombudsman Services
What Function Does The Ombudsperson Perform?
Ombudsman Information
The word ‘ ombudsman ’ dates back to 1809 when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizens’ complaints against governmental agencies. Ombudsman loosely translates as ‘ citizen's defender ’ or ‘ representative of the people ’. In Swedish the word - ‘ ombudsman ’ is without gender and can indicate a person of either sex. However, it is becoming common to use the term ombudsperson in lieu of ombudsman.
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What Function Does The Ombudsperson Perform?
The Ombudsman will:
• Listen to you
• Answer your questions
• Analyze your situation
• Explain policies and procedures
• Provide information and advice
• Explore solutions
• Help untangle bureaucratic red tape
• Suggest appropriate referrals
• Assist you in pursuing a resolution
• Apprise administration of significant trends
• Recommend changes in policies and procedures