What Are Some Things That An Ombudsman Can Do?

Generally an ombudsman working within a governmental agency, public corporation or academic situation is available to all members of the organization. The ombudsman provides an opportunity for informal discussion of problems outside formal channels. The ombudsman is the organization’s conflict resolution and conflict prevention specialist. The ombudsman listens, discusses, answers questions, provides information, and identifies options and strategies for resolving a situation.

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Ombudsman Information

The word ‘ ombudsman ’ dates back to 1809 when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizens’ complaints against governmental agencies. Ombudsman loosely translates as ‘ citizen's defender ’ or ‘ representative of the people ’. In Swedish the word - ‘ ombudsman ’ is without gender and can indicate a person of either sex. However, it is becoming common to use the term ombudsperson in lieu of ombudsman.


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What Are Some Things That An Ombudsman Can Do?



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