Ombudsman Services
The Role of the Logistics Supply Chain Ombudsman
Logistics Supply Chain Ombudsman
The word ‘ ombudsman ’ dates back to 1809 when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizens’ complaints against governmental agencies. Ombudsman loosely translates as ‘ citizen's defender ’ or ‘ representative of the people ’. In Swedish the word - ‘ ombudsman ’ is without gender and can indicate a person of either sex. However, it is becoming common to use the term ombudsperson in lieu of ombudsman.
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The Role of the Logistics Supply Chain Ombudsman
Supply Chains are a maze of partnerships, vendors, service providers and employees all trying to work together to deliver profit for their respective companies and for their customers. When disputes and conflicts of interest happen, until recently the motto was "See You In Court". The Reality is - that option is too expensive and very time consuming.
How Things Go Wrong:
Supply Chain Disputes start out as simple annoyances or complaints
before turning into serious conflicts. Most companies and executives
overlook the early warning signs or try to "band-aid" the problem. It's
our human nature to avoid dealing with things until they become a real
crisis in our life. Waiting for problems to fester to the point they
cause workplace disruption, angry customers and financial harm is not
good for your business sustainability, your workforce, your partners
and your customers. Assets such as talented executives, business
partnerships, vendor relationships and customers cannot be easily
replaced. Addressing problems, disagreements, annoyances and complaints
immediately reduces your 'worry-time' freeing you up for more
productive uses of your skills and time to manage ROI and generate
opportunities.
Logistics Supply Chain Ombudsman Mediation: How It Works
The element of ombudsman mediation that makes it successful is the
neutrality of the ombudsman mediator. Trying to do ombudsmanship or
mediation in-house is eventually seen as biased and becomes useless.
Supply chain and logistics companies should retain a third party to
monitor the activities of their workplace, help implement projects and
be a neutral dispute settlement collaborator between your partnerships,
employee, vendors and service providers. This neutral non-adversarial
approach allows the ombudsman to create a shared focus environment
within your entire supply chain lifecycle.
Shared Focus Environment
A trained logistics supply chain ombudsman mediator is like a
motivator, coach, counselor and disciplinary all-in-one. And, can
walk-the-fine line to resolve supply chain problems, workplace issues,
conflicts of interest, stubbornness and old school ways. The supply
chain lifecycle quickly achieve greater productivity through reduction
of petty squabbles and quarrels. Business meetings become dynamic.
Global partnerships thrive. Vendors and service providers blossom into
think tanks for marketplace innovation and new opportunities.
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