Ombudsman Services

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The Role of the Workplace Ombudsman

Ombudsman Information

The word ‘ ombudsman ’ dates back to 1809 when the Swedish Parliament created a new official known as the Justitie-Ombudsman, referring to public officials appointed to investigate citizens’ complaints against governmental agencies. Ombudsman loosely translates as ‘ citizen's defender ’ or ‘ representative of the people ’. In Swedish the word - ‘ ombudsman ’ is without gender and can indicate a person of either sex. However, it is becoming common to use the term ombudsperson in lieu of ombudsman.


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The Role of the Workplace Ombudsman

Some typical areas of workplace involvement are: Disciplinary matters, Discrimination, Harassment, Cultural conflicts, Privacy issues, Workplace issues, Unethical behavior, Interpersonal communications, and Customer complaints.

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